Please read these terms carefully before using our services. By using Travell-AUS, you agree to these terms and conditions.
Effective Date: June 18, 2025
Table of Contents
📋 Agreement Overview
These Terms of Service govern your use of Travell-AUS's website and services. By accessing or using our services, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.
✅ Acceptance of Terms
By accessing and using the Travell-AUS website, mobile application, or any of our services, you accept and agree to be bound by the terms and provision of this agreement.
Important Notice
You must be at least 18 years old to use our services
If you are under 18, you may only use our services with parental consent
You must provide accurate and complete information
You are responsible for maintaining the security of your account
🛍️ Description of Services
Travell-AUS provides an e-commerce platform for purchasing travel-related products and accessories. Our services include:
Product Catalog
Browse and purchase travel essentials including hats, umbrellas, shorts, flip-flops, and accessories.
Order Processing
Secure checkout, payment processing, and order fulfillment services.
Customer Support
Pre and post-purchase customer service and support.
Account Management
User account creation, management, and order history tracking.
👤 User Accounts
Account Registration
To access certain features of our service, you may be required to create an account. When creating an account, you agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your password
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account
Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Travell-AUS will not be liable for any loss or damage arising from your failure to comply with this security obligation.
🚫 Prohibited Uses
You may not use our service for any unlawful purpose or to solicit others to perform unlawful acts. Prohibited activities include:
Illegal Activities
Violating any applicable laws or regulations
Engaging in fraudulent activities
Money laundering or terrorist financing
Selling counterfeit or stolen goods
System Abuse
Attempting to hack or compromise our systems
Using automated systems to access our service
Overloading our servers or networks
Reverse engineering our software
Content Violations
Posting harmful or offensive content
Uploading malware or viruses
Sharing inappropriate images or text
Violating intellectual property rights
Commercial Misuse
Reselling our products without authorization
Using our service for competitive analysis
Bulk purchasing for commercial resale
Creating multiple accounts to circumvent limits
📦 Products & Orders
Product Information
We strive to display accurate product information, but we cannot guarantee that all details are completely accurate, current, or error-free. Colors and images may vary from actual products due to display settings and photography.
Order Process
Browse our product catalog and add items to your cart
Review your order and proceed to checkout
Provide shipping and payment information
Submit your order for processing
Receive order confirmation via email
Track your order status and shipment
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
💳 Payment Terms
Accepted Payment Methods
Major credit cards (Visa, Mastercard, Amex)
PayPal and other digital wallets
Bank transfers (for large orders)
Buy now, pay later services
Payment Processing
All payments are processed securely
We do not store your payment information
Charges occur when order is confirmed
Receipts are sent via email
Pricing and Taxes
All prices are listed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. Additional taxes, duties, or fees may apply based on your location.
Billing Disputes
If you believe there is an error in billing, please contact us within 30 days of the charge. We will investigate and resolve any legitimate billing issues promptly.
🚚 Shipping & Returns
Shipping Policy
Processing Time: 1-2 business days
UK Delivery: 2-5 business days
International: 5-15 business days
Free Shipping: Orders over £50
Express Options: Available at checkout
Return Policy
Return Window: 30 days from delivery
Condition: Items must be unused and in original packaging
Return Shipping: Customer responsibility
Refund Processing: 5-10 business days
Exchanges: Subject to availability
Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
Personalized or customized items
Items damaged by misuse
Items without original tags or packaging
Clearance or final sale items
🔒 Intellectual Property
The Travell-AUS service and its original content, features, and functionality are and will remain the exclusive property of Travell-AUS and its licensors.
Our Rights
Travell-AUS trademark and logos
Website design and layout
Product descriptions and images
Software and applications
Marketing materials and content
Your Obligations
Do not copy or reproduce our content
Do not use our trademarks without permission
Respect third-party intellectual property
Report any copyright infringement to us
Obtain proper licenses for commercial use
Copyright Infringement
If you believe that any content on our site infringes your copyright, please contact us with the following information:
Description of the copyrighted work claimed to have been infringed
Description of where the material is located on our site
Your contact information including address, telephone number, and email
A statement that you have a good faith belief that the use is not authorized
A statement that the information is accurate and you are authorized to act
⚠️ Disclaimers
Service Availability
Our service is provided "as is" and "as available" without any representations or warranties, express or implied. We do not warrant that the service will be uninterrupted, timely, secure, or error-free.
Website Disclaimers
Information may contain technical inaccuracies
Product availability is subject to change
Prices and descriptions may contain errors
Images are for illustration purposes only
Product Disclaimers
Product performance may vary by individual
Colors may appear different on various devices
Sizing may vary between manufacturers
Product features subject to manufacturer changes
Important Notice
TO THE FULLEST EXTENT PERMITTED BY LAW, TRAVELMATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
🛡️ Limitation of Liability
In no event shall Travell-AUS, its officers, directors, employees, or agents be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any:
Service-Related Issues
Errors, mistakes, or inaccuracies of content
Personal injury or property damage
Unauthorized access to our servers
Interruption or cessation of transmission
Third-Party Issues
Third-party conduct or content
Loss of profits, revenue, or data
Cost of procurement of substitute goods
Business interruption
Maximum Liability
In any case, Travell-AUS's total liability to you for all damages, losses, and causes of action shall not exceed the total amount paid by you to Travell-AUS in the twelve (12) months prior to the action giving rise to liability.
⚖️ Governing Law
Applicable Law
These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions.
English law applies to all disputes
UK consumer protection laws apply
EU consumer rights where applicable
Dispute Resolution
Any disputes arising from these terms will be resolved in the courts of England and Wales.
London courts have jurisdiction
Arbitration available upon agreement
Mediation encouraged before litigation
International Users
If you are accessing our service from outside the United Kingdom, you are responsible for compliance with local laws. Some products may not be available in all countries due to local regulations.
📝 Changes to Terms
We reserve the right to update or change our Terms of Service at any time. When we do, we will revise the updated date at the top of this page and send you an email notification.
Notification Process
We will post the updated terms on our website
Registered users will receive email notification
Changes become effective 30 days after posting
Continued use constitutes acceptance of new terms
It is your responsibility to check this page periodically for changes. If you do not agree to the new terms, you must stop using the service.
📞 Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Legal Department
smarttravelpro824@gmail.com
Customer Service
+61 2 9876 5432
Mailing Address
📍 Sydney, NSW, Australia
Business Hours
Mon-Fri 9AM-6PM GMT
Terms Acknowledgment
By using Travell-AUS's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Travell-AUS for your travel essentials.